Our commitment
Privacy matters to us and we know it matters to you. We are committed to protecting your privacy, keeping your personal information safe and ensuring the security of your data.
Our Privacy Statement
This Privacy Statement applies to EEHA NET PVT LTD and all its businesses, and Belong (collectively ‘we’, ‘us’ or ‘our’) in this Privacy Statement. We have identified where parts of this Privacy Statement also apply when you use specific products and services
This Privacy Statement explains how we collect, store, use and share your personal information. It also incorporates our Credit Reporting Policy which lets you know how we use any credit-related information that we may collect.
What personal information do we collect?
We collect your personal information as necessary to provide you with our products and services. The types of personal information that we collect about you depends on which of our products and services you use, how you use those products and services, and our relationship with you.
Generally, we may collect the following types of personal information about you: Information we need to verify your identity, provide you with products and services, and communicate to you about those services such as your name, date of birth, contact details, occupation, proof of identity, and payment information.
Employment, financial and credit information such as your employment and income details, payment history, credit history and service history
Sensitive personal information like your race, ethnic origin, health, and criminal history. For example, we may need to collect: limited health information (e.g., to determine if you are an eligible Priority Assist telecommunications customer.
We will seek your consent before we collect and use sensitive personal information about you unless we are permitted or required to do so by law.
Information about how you use our website, systems and applications
You may also need to provide personal and/or sensitive information about other individuals to us, such as your authorised representatives. If so, we rely on you to tell those individuals that you are giving us their personal information and to tell them about this Privacy Statement.
Depending on the products and services you use, we may also collect:
- Information about the products and services that you have with us including technical information about your devices such as your hardware model, operating system version, the serial number of your devices, the settings on your devices, our network performance and how you use our networks.
- How you use our services to access the internet, such as websites you visit
- Your location or the location of your devices when you are using our products and services.
- If enabled or requested as part of a product or service (e.g., Telstra’s security monitoring and voice solutions), or if permitted by law, usage logs, communications content and call recordings that identify users.
Our products, services and website may contain links to other websites or platforms operated by third parties. It is important to be aware that those third-party websites are not required to comply with this Privacy Statement. We are not responsible for the privacy practices of these third-party platforms or websites, and you should check the privacy policy of that service or website to understand how it will handle your information.
How do we collect your personal information?
There are three ways that we collect your personal information:
You give it to us when you or your representative submits an order form or interacts with either us or one of our trusted partners. This might happen when you are setting up an account with us, using one of our products or services or filling out a form or contacting us with a problem or query.
We collect it when you use our networks, products and services, including our call centres, on line services and the Telstra loyalty programs. When you visit our website or use our systems and applications, we may also collect information about your use of our website, systems and applications (including via cookies and other technologies).
We obtain it from other sources like regulators, credit reports, marketing mailing lists, public information (including public posts to social networking sites), and commercially available personal, identity, geographic and demographic information sources. We may also collect information about you from our related entities, business and commercial partners and our service providers (like identity and fraud-checking services and credit reporting bodies).
We understand that you might not want to provide us with particular personal information. If so, that may mean we are not able to provide you with the products or services you need.
How do we use your personal information?
To provide products and services to you – We may use your personal information to provide products and services to you and conduct our business.
Administration – We may use your personal information to help us manage the products and services we provide to you, deal with customer enquiries and complaints, and to maintain and update our records. For example, we need to be able to verify your identity to detect, prevent and address fraud. We also use your information for charging and billing and to identify breaches of our terms and conditions of service.
Network, security, and fraud protection – We undertake a range of network, security and fraud protection activities including identifying and blocking malicious content (e.g., SMS messages and Telstra Mail) which we have identified as scam and cybercrime, as well as monitoring our Domain Name Servers (DNS) for known malicious domains which can lead to the downloading of malicious software onto devices. Where EEHA NET PVT LTD’s DNS services are used to connect to known malicious domains, we may use your personal information to determine whether you might be impacted, and take action to block the malicious activity and/or notify you so that you can take action to protect yourself.
Communication – We need to be able to communicate with you. We may do this via phone, email, SMS, social media, search engines and web pages you visit.
Improvement, development, and analysis – We are constantly working to maintain and improve our products, services and processes and to develop new ones. We may use your personal information in a number of ways to help us do this, such as by monitoring network use, quality, and performance, and when operating, maintaining, developing, testing and upgrading our products, systems and infrastructure. We also use analysis and business intelligence techniques to obtain high level insights into things like usage and location patterns/trends, network performance, demographic trends, and other types of behavioural data. This information is generally aggregated and de-identified when analysed and we may share these anonymised insights with select business and commercial partners. In some cases, we may create insights with your information on an identified basis but would only do so in compliance with privacy laws. We may also combine information we hold about you with information from one of our partners’ services to improve our credit assessment, debt recovery and other processes.
Direct marketing – We want to make sure that you know about the products, services and special offers of EEHA NET PVT LTD and its related entities that may be of potential interest to you. We may use the personal information that we collect and hold about you to market and promote products, services and special offers directly to you.
We may also contact you with information about products, services and offers provided by our trusted partners. In some cases, this marketing activity can continue for up to 13 months after you have stopped using our products or services, unless you opt out. Please be aware that if you unsubscribe from a mailing list, we will continue to send you important messages that are not marketing communications, such as safety or administrative messages.
Compliance – We are required and permitted by law to collect or use your personal information in certain circumstances, including those described below:
- As required or permitted by telecommunications laws and industry codes and standards legislation.
- When we need to undertake identity checks for prepaid public telecommunications services.
- To produce and distribute an alphabetical public number directory.
How do we safeguard your personal information?
We may store your personal information in hard copy or electronic format and keep it in storage facilities that we own and operate ourselves or that are owned and operated by our service providers.
We use a combination of technical solutions, security controls and internal processes to help us protect your personal information and our network from unauthorised access and disclosure.
We aim to ensure that personal information is kept as current as possible and that irrelevant or excessive data is deleted or made anonymous as soon as reasonably possible. However, we might need to keep some personal information for a longer period of time to comply with our legal and regulatory obligations and for other legitimate business reasons.
Who do we share your personal information with?
We may share your personal information with other parties who provide services to us, including suppliers, agents, partners and contractors that assist us with our business processes and provide our products and services. These services include:
- Providing, managing or administering your product or service including customer enquiries and support services.
- Installation, maintenance and repair services.
- Mailing operations, billing and debt-recovery functions Information technology and network services.
- To develop our credit assessment and credit worthiness rating system Fraud, crime or misconduct identification, investigation and prevention services.
- Market research, marketing, telemarketing and door-knocking services Development, analysis and business intelligence functions.
We may also share your personal information with:
- Your authorised representatives or advisers.
- Our dealers, our related entities or our business or commercial partners and other businesses we work with Parties that assist us with fraud and identity checking including financial institutions and the Government’s National Document Verification Service.
- Other third parties for the purpose of helping to protect you against fraud, crime or misconduct, including situations such as assisting to prevent identity theft, unauthorised transactions or fraudulent activities Law enforcement and national security agencies, and other government and regulatory authorities as required or permitted by law.
- Other parties who assist us in managing or developing our business and corporate strategies and functions, including our corporate risk or funding functions.
- Financiers, investors or other participants and parties (such as service providers and ratings agencies) and advisers involved in any sale of our debts, securitisation or other financing arrangement (e.g., if we sell debts that you owe us to another party).
- Other parties as required or permitted by law.
- For the purposes of facilitating or implementing a transfer/ sale of all or part of our assets or business.
Depending on the products and services you use, we may also disclose your personal information to:
- Other telecommunication and information service providers or to our wholesale and other customers from or through whom you may acquire products or services.
- Government agencies for purposes associated with connecting new services to the National Broadband Network.
- Government agencies who are responsible for an emergency alert service (e.g., we may need to provide your information in response to a request by those agencies).
How can you access or correct your personal information?
To ensure that we can provide you with the best products and services possible, it’s important that you make sure the personal information we hold about you is accurate, up-to-date and complete. You also have the right to request a copy of the personal information that we hold about you. There is no charge to submit a request or to correct personal information, however we may charge you an administrative fee for providing access to your personal information on request. If you need to update your details or you wish to access personal information that we hold about you, please:
Contact us on +91 6359 6359 67 or Write us at [email protected]
How can you make a privacy complaint?
You can use our contact details to notify us of any privacy complaints you have against us. We are committed to acknowledging your complaint in a prompt manner and will give you an estimated timeframe for when we will respond to your complaint.
We will aim to investigate and resolve your complaint within 30 days of receiving it. If we need more time, we will notify you about the reasons for the delay and provide a new estimate timeframe.
How can you contact us?
If you have any questions in relation to this Privacy Statement, our management of your personal information or you would like a copy of this Privacy Statement sent to you, please call us on 6359 6359 67 or email us at [email protected]